Frequently Asked Questions

Boot Care

What is the Dubarry leather cream for?

Dubarry strongly recommends for well-worn footwear use of our Leather Cream in the foot area and in particular the flex part of the smooth leather. This will help protect, preserve and soften the leather. Apply sparingly to smooth leather surfaces with a soft cloth or soft brush. DO NOT apply to the nubuck or suede sections of the boots. Excess cream should be wiped clean or allowed to soak into leather. Always keep care products out of reach of children.

What should I do if I get horse manure on the boots?

Yard manure, waste liquids and salt water can be very corrosive to leather. To prolong performance and protection for your Dubarry footwear, always scrub them with a soft brush and rinse with fresh tap water after exposure.

What should I use to clean my Dubarry boots?

The first step in your Dubarry care regime is to remove heavy mud and dirt, which should be removed initially with tap water and a brush. Make sure that yard manure and waste liquids are thoroughly rinsed off immediately with fresh tap water. The same applies to seawater and/or salt. Then use our scrub Cleaner, which has been developed using skin care technology. It contains a light beaded material that aids in the removal of dirt and other residues. It leaves the footwear in prime condition ready for conditioning.

Clothing Care

How do I clean my Dubarry clothing?

Please adhere strictly to the cleaning guides of the labels of your Dubarry garments.

How do I clean my Dubarry tweed garments?

Our tweeds are enhanced with Teflon® fabric protector, which provides durable, long-lasting protection against oil and water-based stains, dust and dry soil. Fabrics with Teflon® stay looking newer longer and are easier to care for. We recommend dry cleaning ONLY as a cleaning method for our tweed garments.

Footwear Size

Are EU clothing sizes different than UK sizes?

Please check the Dubarry Size Conversion Charts for clothing here. The charts show the equivalent European and UK sizes to the size in which our footwear and clothing has been manufactured. As sizing varies across different brands and markets, this information is offered as a guide.

Can my waterproof breathable footwear be stretched?

We do not recommend the stretching of Dubarry footwear, as stretching may not resolve your issue, and can damage the GORE-TEX membrane, causing your footwear to leak. You may choose to bring the footwear to a local cobbler to see if they can help you in this instance but you do so at your own risk. We always recommend that you visit an authorised Dubarry stockist to try on your footwear to ensure that it fits you correctly.

How do I choose Dubarry boots that will fit my calf size?

The Dubarry country boot collection contains boots in a range of sizes and calf widths. Dubarry have developed three special variations of our classic Galway boot to cater for a range of fitting requirements. Please consult the boot measurement charts here to find a pair that suits your sizing needs. Please note that these guides are merely indicative as feet/leg dimensions do vary from person to person.

I have a wider calf, how do I find a pair of Dubarry boots to fit me?

The Dubarry country boot collection contains boots in a range of sizes and calf widths. The Galway ExtraFit™ boot caters for the more generous calf muscle. Foot entry for higher in-steps has been increased plus there is additional joint measurement for a wider foot. Please consult the boot measurement charts here to find a pair that suits your sizing needs.

I have very slim legs, can I find a pair of Dubarry boots that will look good on me?

Dubarry introduced the Galway SlimFit™ for customers with a slimmer calf. This version of Galway is narrower around the calf muscle area. Foot entry and joint measurements are the same as the Galway RegularFit™ boot. Find out more here.

What do I do if my Dubarry boots / shoes do not fit?

We do not offer a separate process for exchanges. If you wish to exchange your order for a different size, colour or style, you should return your order for refund, and place a separate new order, through the website. Please follow the instructions given on the Returns & Exchanges section of the website.

General

The item I am looking for is not on your website. Who do I contact to find it?

If you are unable to locate the item that you wish to purchase on the website, please contact our Island of Ireland Customer Service Team by phone on +353 (0) 90964 2348 or email at info@dubarry.com The item may be out of stock or discontinued.

Orders

Can I cancel my order after I have placed it?

If you wish to cancel your order and receive a full refund, please do so within 7 days of placing your order online. To cancel, please call our customer service team at +353 (0) 90964 2348 and quote your order number.

Can I return an item for an exchange instead of a refund?

We do not offer a sepertae process for exchnages. If you wish to exchange you rorder for a different size, colour or style, you should return your order for a refund, and place a seperate new order, through the website.

How can I resolve a problem with my order?

Please direct all delivery enquiries to our customer service team by phone at +353 (0) 90964 2348 and by email at info@dubarry.com. Remember to quote your order number which you will find in your order confirmation email.

I am missing /have an incorrect item in my order. What do I do?

Please call the Island of Ireland's Customer Service Team at +353 (0) 90964 2348 ASAP and quote your order number to resolve this.

Is my credit card charged immediately?

When you confirm your order/payment details via the Adyen secure server, we authorize a payment but the system will not debit the money from your card until the day your goods are dispatched. Your card details are not stored by our system, nor are they ever seen by us. Your card information is processed through Adyen (An international based processing company using the most current security technology to keep your payments secure).

The website won’t accept my card payment. Can I phone in my order?

Yes, our Customer Service Team are always happy to assist. Please contact the Island of Ireland's Customer Service Team to place an order by phone on +353 (0) 90964 2348.

Why am I not receiving any email confirmation of my order?

If you don’t receive an email confirmation of your order within one hour of placing your order online, please check the spam folder or your email account. You may find that the email is directed there. If you don’t find the confirmation email in your spam folder, please try logging in to your account online and check that you have provided the correct email address. If details supplied are correct, please contact the UK Customer Service Team by phone on +353 (0) 90964 2348 or email at info@dubarry.com to investigate the matter further. PAYMENT METHODS & SECURITY

Do I pay tax if I live outside the UK?

EU Residents: Orders to residents of EU member states are subject to VAT at 20% (Excluding Channel Islands) Outside the EU: (including Channel Islands) Customers outside the EU are not charged the UK’s Value Added Tax (VAT) but are responsible for the payment of any local applicable taxes including import duties which may be charged by your border and duty authority directly to you on delivery. These charges will vary depending on your country of residence/delivery and are usually based upon your invoiced value. We cannot accept responsibility for these charges. Please be sure to select the correct country in the delivery field – if you are in the Channel Islands, please select “Channel Islands” and not “United Kingdom”.

Do the prices displayed include tax?

Yes – All prices displayed include VAT (Value Added Tax) at 20%. Orders placed outside the taxable shipping zones (including the Channel Islands) will not be charged the 20% VAT. Orders to residents of EU member states are subject to VAT at 20%.

How safe is it to shop online with Dubarry of Ireland?

Adyen handle all of our online card transactions in a secure environment using the latest security technology. We will not have access to your card details, and we will not store your card details.

I live in the Channel Islands – why was I charged VAT?

If you have selected “Great Britain” instead of “Channel Islands” as the delivery address for your order, our system will have automatically added VAT. This is incorrect. We will usually make a manual check and amend this before processing your order, but please let us know as soon as possible if you have been charged VAT or if we fail to make a correction to your order.

What payment methods does Dubarry of Ireland accept?

Customers who buy from our online store at www.dubarry.com/ie can pay for purchases using most major credit or debit cards, including MasterCard, Visa credit card, Visa debit card, Maestro and Discover. We do accept Paypal in some markets but not all. We do not accept, cheques or postal orders on www.dubarry.com/ie.

Repairs

Can my Dubarry boots/shoes be repaired?

In the unlikely event of a problem with your Dubarry product, you must return them in the first instance to where they were originally purchased for an initial assessment. The next step will be for the Dubarry Customer Service Team to determine whether these goods should be repaired, replaced or returned. Where purchased directly from Dubarry please return goods to:

Customer Service Team

Dubarry of Ireland,

Glentaun,

Ballinasloe,

Co.Galway.

H53H6F3

Tel: +353 (0) 90964 2348

Email: info@dubarry.com

It is very important to include your receipt, where/when purchased and specific details about where our product has not met with your expectations. Don’t forget to include your full contact details including postal address and a daytime contact telephone number.

The laces on my boots have been chewed by my dog/have snapped. How do I replace them?

In order to replace the laces on your Dubarry boots, you must return them in the first instance to where they were originally purchased so that they can be sent back to Dubarry for replacement. Where purchased directly from Dubarry please return goods to: Customer Service Team.

The leather has cracked on my Dubarry boots, can this be fixed?

If the leather on the boots has cracked across the main foot area (the vamp), unfortunately it cannot be repaired. However, if the nubuck finish leather along the seam of the inner boot leg becomes worn or the stitching becomes damaged, repairs may be carried out. RETURNS & EXCHANGES

How long will it take to receive a refund after I return an item?

Dubarry of Ireland will refund the order amount to the customer’s credit/debit card, once the goods have been returned and we are satisfied that items are unworn and undamaged as stated in the returns policy. In some cases, it can take up to 5 working days for the refunded amount to show up in the customer’s credit/debit card account.

What is Dubarry of Ireland’s returns policy?

We do not offer a separate process for exchanges. If you wish to exchange your order for a different size, colour or style, you should return your order for refund, and place a separate new order, through the website. Please review the Dubarry of Ireland returns policy in detail here.

Do you require a signature on delivery?

For shoes, boots, luggage (or any orders of an insurable value) our couriers will require a signature on delivery. You may provide a delivery address other than that of your home if you are not at home during the day. If you provide a work address, please ensure that the correct office/department/floor details are supplied.

How can I track my delivery?

For delivery tracking and specific information on your order please log in to your account. How long will it take for my order to arrive? Dubarry endeavours to fulfill every order in the shortest possible time (typically 3-4 working days where items are in stock at our UK point of distribution and up to 14 days where items may need to ship from our HQ in Ireland). Where stocked out items are placed on back order the lead time may be longer. There may be rare occasions where we face stock shortages through circumstances beyond our control. Should such circumstances arise, Dubarry reserve the right to extend the lead time for fulfilment or extend the back-order period where appropriate and within reason. This does not affect your right to cancel any order already placed and receive a full refund to the value of the cancelled order.

My order hasn’t been delivered. Who do I contact?

Please direct all delivery enquiries to our customer service team by phone at +353 (0) 90964 2348 and by email at info@dubarry.com Individual orders experiencing delays at our end are always informed directly.

What are your courier’s delivery hours?

Our couriers deliver between 9am and 5pm on Mondays to Fridays only (not bank holidays). You will receive an automated email on despatch of your goods.

Work with Dubarry of Ireland

How can I join the Dubarry of Ireland show circuit team?

We are always on the lookout for bright and energetic people, who are passionate about the clothing and footwear industry, to join our Show Circuit team. Please feel free to forward your resumé/curriculum vitae to recruitment@dubarry.com.

How can I join the Dubarry of Ireland team?

If you possess great people skills and would like to become part of a growing workforce, please feel free to forward your resumé/curriculum vitae to recruitment@dubarry.com.

How do I become a Dubarry of Ireland retailer?

Should you wish to open a Trade Account with Dubarry or become one of our international distribution partners then please submit a request to trade@dubarry.com.

Opening Hours

Between what hours can I contact the Dubarry Customer service team?

Our regular opening hours are Monday-Thursday: 8:00 - 16:30 and Friday: 8:00 - 15:30. We will close for Christmas from the 23rd of December and reopen on the 27th of December.